Refunds Policy
Binary Generics Ltd
Effective Date: November 26, 2025
1. Introduction
This Refunds Policy (“Policy”) explains the terms under which Binary Generics Ltd (“Company”, “we”, “our”, “us”) provides refunds for purchases and services related to our web applications, standalone software systems, and custom development projects. We value transparency and fairness, and this Policy is designed to protect both our customers and our business operations.
2. Scope
This Policy applies to:
- Subscriptions and licenses for our web applications.
- Purchases of standalone software systems distributed by Binary Generics Ltd.
- Custom software development, consulting, and related professional services.
3. General Principles
- Refunds are considered only under the conditions described in this Policy.
- All refund requests must be submitted in writing to our support team at support@binarygenerics.com.
- Refunds are processed back to the original payment method.
- Refunds may be partial or full depending on circumstances.
- We reserve the right to decline refund requests that do not meet the criteria outlined herein.
4. Refunds for Web Applications
Our web applications are typically offered on a subscription basis. Refunds are governed by the following rules:
- Trial Period: If a free trial is offered, no charges apply during the trial. Once the trial ends and payment is processed, refunds are not generally available unless required by law.
- Monthly Subscriptions: Refunds are not provided for partial months. Cancellation stops future billing but does not entitle you to a refund for the current billing cycle.
- Annual Subscriptions: Refunds may be requested within 14 days of purchase if you have not made significant use of the service. After 14 days, refunds are not available.
- Service Issues: If the web application is unavailable for extended periods due to our fault, we may issue partial credits or refunds proportional to the downtime.
5. Refunds for Standalone Systems
Standalone software systems are licensed to customers for installation on their own devices. Refunds are governed by the following rules:
- Digital Downloads: Once software has been downloaded or activated, refunds are generally not available due to the nature of digital goods.
- Defective Software: If the software is proven defective and we cannot provide a fix within 30 days, a full refund may be issued.
- Duplicate Purchases: If you accidentally purchase the same license multiple times, we will refund the duplicate charges.
- Compatibility Issues: It is the customer’s responsibility to ensure compatibility with their systems. Refunds are not provided for incompatibility unless specifications were misrepresented.
6. Refunds for Custom Development
Custom development projects involve significant planning and resource allocation. Refunds are governed by the following rules:
- Deposits: Deposits paid to initiate a project are non‑refundable, as they secure resources and scheduling.
- Milestone Payments: Payments tied to milestones are refundable only if the milestone deliverable has not been started. Once work begins, refunds are not available.
- Project Cancellation: If a project is cancelled by the client, refunds are limited to unearned fees. Work already performed will be billed.
- Failure to Deliver: If Binary Generics Ltd fails to deliver agreed milestones without reasonable cause, we will refund fees paid for undelivered work.
7. Exceptions
- Refunds are not available for services already performed.
- Refunds are not available for issues caused by customer misuse, negligence, or unauthorized modifications.
- Refunds are not available for third‑party costs, such as hosting or licensing, unless explicitly agreed.
8. Refund Request Process
To request a refund:
- Submit a written request to support@binarygenerics.com within the applicable timeframe.
- Include proof of purchase, transaction ID, and reason for the request.
- Our team will review the request within 10 business days.
- If approved, refunds will be processed within 14 business days.
9. Partial Refunds
In some cases, partial refunds may be issued:
- When only part of a subscription period is affected by service issues.
- When a project is partially completed and cancelled.
- When duplicate purchases are partially used.
10. Chargebacks
We encourage customers to contact us before initiating chargebacks. Unauthorized chargebacks may result in suspension of services and additional fees.
11. Legal Compliance
Binary Generics Ltd complies with applicable consumer protection laws in Nigeria and other jurisdictions where we operate. If local law provides additional refund rights, those rights will be honored.
12. Changes to Policy
We may update this Refunds Policy periodically. Changes will be posted with a revised effective date. Significant updates will be communicated through our Services or via email.
13. Contact Information
If you have questions or concerns about this Refund Policy, contact us:
Binary Generics Ltd
Email: info@binarygenerics.co.uk
Summary
This Refunds Policy outlines how Binary Generics Ltd handles refund requests for our Web Applications, Standalone Systems, and Custom development projects. Refunds are limited, subject to clear conditions, and processed fairly. By using our Services, you agree to abide by this Policy.
